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Policies & Inquiry Form

Policies

Check in is at 3:00 pm and Check out is at 11:00 am. If you need to adjust your arrival or departure time please check with us. We will be flexible when possible.

Security Deposit. A deposit of $200.00 (credited toward your stay) is required if you are booking more than 30 days in advance of your stay. The balance will be due 30 days prior to your arrival. Your deposit may be made by check, money order or credit card (MasterCard, Visa and Discover). If you are booking within 30 days of your arrival date, your payment is due in full.

Damage Policy. We require a credit card on file in case of damages. We make every effort to ensure that everything is perfect for your stay. We expect that our guests will leave the chalet in the same condition in which they found it. Therefore, if anything is missing or damaged, we reserve the right to charge you accordingly.

Extra Guests. For parties that exceed two guests, there is a $15.00 charge per person, per night. Weekly rates for 4 people: add additional $140.00.

Pet fees. There will be an additional, non-refundable charge of $15 per night, per pet. Dogs are not permitted on the beds. If comforters or duvets require dry cleaning due to pet hair, there will be an automatic charge of $75 added to your bill.

Cancellation. We know that plans can go astray. However, we rely primarily on advance reservations and cancellations cannot readily be filled. So to be fair to all concerned, our policy is as follows: If reservations are canceled more than 30 days prior to your arrival, all monies paid will be refunded, minus a $35 processing fee. If reservations are canceled between 16 and 30 days prior to arrival, 50% of your rental charges will be refunded and the balance will be treated as a credit toward a future stay. If you cancel within 15 days of your arrival, a full credit of your charges will be applied to a future stay.

Extended Stays. We have special rates for monthly visits. Click here to check availability and rates.

Minimum Stays. During In Season, our larger chalets have a one-week minimum stay. That being said, we are flexible when we can be and will entertain shorter bookings based on our reservations.

Inquiry Form
If you have additional questions about the Asheville Swiss Chalets please use the form below to contact us.

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